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Returning Products

Compatible and remanufactured inkjet cartridges and toner cartridges, may be returned within 60 days of purchase for a refund or a replacement. If you wish to return the product for any reason, please contact us (using this link or you can email us at retch-sup@outlook.com‍) and we will issue you a RMA# (Return Merchandise Authorization number). Returns must be received within 30 days of the return authorization number being issued. You may return defective remanufactured cartridges with or without the packaging. However, we will not accept the return of cartridges whose labels have been removed or if it has been physically tampered with in anyway. Refunds will be processed within approximately 2-4 days after we've received the return package. The refund will be issued back to the original form of payment.


RMA Number

Please contact us so that we can issue you a RMA# (Return Merchandise Authorization Number) before the items are returned. We may not accept or process the returned shipment if the RMA is not issued for the return items. In order to for us to issue a refund/replacement you must be able to return the defective or mis-ordered item(s). To request a RMA#, simply use the   "Contact Us" page or you can send us an email directly at: retch-sup@outlook.com.


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